tellows App FAQs

tellows App FAQs

Here you can find the most common questions about the tellows app.

General Android iOS

General

What is tellows?

tellows is a Caller ID and Blocking app which is available for both iPhone and Android devices

How does tellows collect its information about phone numbers?

Our users provide this information by leaving comments about their experiences with individual phone numbers. This information also includes ratings, information about the call type and the owner of the phone number

What is the difference between the free and paid versions?

There are lots of free features such as incoming Caller ID, number rating and reverse search, but only the paid version allows you to automatically block calls from numbers on our community spam list

Will the tellows app block all nuisance calls?

Although tellows has information about lots of phone numbers, some spam calls may still slip through the net. If you receive a spam call, leave a comment on the number and this information will help us expand our database so that we can help others protect themselves from the same caller!

Is tellows GDPR compliant?

Absolutely! Please see our privacy policy for more details

Why does the app require permissions?

We need these permissions for features of the app such as call blocking and Caller ID. We don’t use or share your personal data

How do I end my subscription?

You can end your subscription at any time through Google Play and the App Store. This is not dealt with directly by tellows

I added a number to my local blocklist but tellows did not block it. Why?

Check that you rated the number negatively or manually blocked it. Also check that blocking is activated in settings and that your app is set to the correct country. Make sure that the number is listed with its international code (e.g. +44)

Can’t find what you’re looking for?

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Android

Which Android software systems is tellows compatible with?

It is compatible with Android 4.0.3 and up – check out the Play Store for further information

How do I get premium for Android?

In the menu click ‚Upgrade to Premium‘, then ‚Buy Premium‘. Your app then automatically upgrades to the premium version

What permissions are required?

The app requires Media, Phone, Caller information, Contacts, Identity and Storage permissions. We don’t use or share your personal data. You can see the full details about our required permissions in the Play Store

How do I manually block a number? (free)

When you rate a number negatively it will be blocked on your device. You can find your local scorelist in settings

How do I get numbers blocked automatically?

This feature requires premium. On the settings page, use the section: “Block incoming calls by local scorelist” to select which calls you would like to block. If you have premium, all calls from numbers with scores above the one selected will be blocked (e.g. score 8 and above).

Why didn’t the app block a number automatically?

A number must have at least 3 recent ratings and multiple search enquiries before it can be categorised as spam for all users. You should also check that the app is set to the correct country and check your settings to make sure calls with this score should be blocked

Why isn’t Caller ID working?

Check that all app permissions are activated and that your phone is not in power saving mode. Make sure that you have a strong internet connection. If the problems persists, Contact us

Can I transfer my premium account to my new phone?

Your subscription is transferred automatically as it is attached to your Google Play account

Android Video Series

Why are some comments different colours?


How do I become a registered user?


How do I rate a number?


What can I change in the settings page?


How can I get a free trial of the premium version?


What is the difference between tellows and its competitors?


Can’t find what you’re looking for?

Contact us

iOS

How do I use the iPhone app?


Which iPhone software systems is tellows compatible with?

It is compatible with devices with iOS 10.0 or later – check out the App Store for further information

How do I activate my premium subscription on my iPhone?

Buy it through the app, nothing else is required! Your app status updates automatically from lite to pro

How do I log in or register for the first time?

You can find a tutorial for this within the app. Click the padlock symbol in the top right-hand corner of the screen. The redirects you to Open ID login, where you can either register or log into your account

Why isn’t my blacklist updating?

Open the app and click ‘update now’. You must keep the app running in the background for the blacklist to update itself automatically

How do I activate the app?

In the ‘phone’ category of your iPhone settings, select ‘Call Blocking and Identification’ and activate tellows

What information do I get from the incoming Caller ID?

With the lite version, you see the tellows score only. With the pro version, you see the tellows score, caller type and caller name if available

How do I block numbers? (Pro only)

When you purchase Pro, you have the option of blocking calls from numbers on the community blacklist. In the settings page, you can decide whether you wish to block all negatively rated numbers or only those with the worst tellows score.

Why didn’t the app block this number automatically?

A number must have at least 3 recent ratings and multiple search enquiries before it can be categorised as spam for all users. You should also check that the app is set to the correct country and check your settings to make sure calls with this score should be blocked

Can I transfer my premium account to my new phone?

You certainly can! Click ‘restore’ within the app on your new phone to connect with your Apple ID and sync your subscription

How do I request a refund?

You can request a refund within your iTunes account. A detailed manual can be found here

Can’t find what you’re looking for?

Contact us

Download the tellows app now in the Google Play Store and on iTunes

Get it on Google Play

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